Shipping Policy
A legal disclaimer
Shipping Policy for Heavenly Scents
Effective Date: 01.05.2026
Thank you for shopping with Heavenly Scents. Please read our shipping policy carefully before placing your order.
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1. Shipping Locations
We currently ship within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.
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2. Processing Times
• All orders are processed within 3 working days
• Orders are not processed or dispatched on weekends or public holidays
• During busy periods, processing times may be slightly extended
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3. Shipping Methods and Delivery Times
• Orders are shipped via trusted UK courier services (e.g., Royal Mail or similar)
• Estimated delivery time: 2-5 working days after dispatch
Please note:
• Delivery times are estimates and not guaranteed
• Delays may occur due to factors outside our control
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4. Shipping Costs
• Shipping costs are calculated at checkout based on your order size and delivery option
• Any free shipping promotions will be clearly stated on our website
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5. Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
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6. Incorrect Addresses
• It is the customer’s responsibility to ensure all delivery details are correct
• We are not responsible for orders delivered to incorrect addresses provided at checkout
• Additional charges may apply for redelivery
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7. Lost or Delayed Orders
If your order has not arrived within the expected timeframe:
• Please allow a reasonable delay (especially during peak seasons)
• Contact us at HeavenlyScentsE4@Gmail.Com
• We will work with the courier to investigate
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8. Damaged Items
If your order arrives damaged:
• Contact us within 5 days of delivery
• Provide photos of the damaged items and packaging
• We will arrange a replacement or refund where appropriate
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