Refund Policy

A legal disclaimer

Refund Policy for Heavenly Scents

Effective Date: 01.05.2026

We want you to love your Heavenly Scents products. Due to the nature of our items, please read our refund policy carefully.

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1. Returns Eligibility

Due to hygiene and safety reasons, we do not accept returns on used or opened products.

We only accept returns or offer refunds if:
   •    The item is faulty, damaged, or defective
   •    You received the wrong item

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2. Reporting an Issue

To request a refund or replacement:
   •    Contact us within 5 days of receiving your order
   •    Email: HeavenlyScentsE4@Gmail.Com
   •    Include:
   •    Your order number
   •    A description of the issue
   •    Clear photos of the product and packaging

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3. Refunds

If your request is approved:
   •    Refunds will be processed to your original payment method
   •    Please allow 7 days for the refund to appear

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4. Replacements

Where appropriate, we may offer:
   •    A replacement item instead of a refund
   •    Store credit (at our discretion)

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5. Non-Refundable Situations

We do not offer refunds for:
   •    Change of mind
   •    Allergic reactions (please check ingredients before use)
   •    Minor variations in colour, design, or scent (as products are handmade)
   •    Incorrect address provided at checkout

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6. Cancellations
   •    Orders can only be cancelled if they have not yet been dispatched
   •    Once shipped, orders cannot be cancelled

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7. Contact Us

If you have any questions about shipping or refunds, please contact us:

Heavenly Scents
Email: HeavenlyScentsE4@Gmail.Com
Address: Unit F3/F4, Leigh Market, Gas Street, Leigh, Lancashire, WN2 5YB

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Thank you for supporting Heavenly Scents — your go-to for luxurious bath, body, and home fragrance products inspired by designer scents.